If you receive an email in your mailbox that was tagged as SPAM, please send the message file (.msg or .eml) as an email attachment to not-spam@mycloudmailbox.com. Do not simply forward the message, as this will not include the necessary email header details of the original message.
1. Drag the original message from your Outlook message pane to your desktop.
Once on your desktop, the message will look something like this:
2. Create a new email message, enter not-spam@mycloudmailbox.com in the To: field, and add the .msg or .eml file from your desktop as an attachment.
3. Include a subject in the Subject field, and hit Send.
Note: If you have multiple examples, please include them all as separate attachments.